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Data Protection Complaints Policy

Data Protection Complaints Policy

The Canine School of Trailing (TCSOT)

Our Commitment

The Canine School of Trailing (TCSOT) is committed to protecting your personal information and handling it responsibly, securely and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We recognise that you have the right to raise concerns if you believe your personal information has not been handled appropriately.

This policy explains how you can raise a data protection complaint and how we will respond.

What This Policy Covers

This policy applies to complaints or concerns relating specifically to the handling of personal information, including:

  • How we collect, use or store your personal information
  • The accuracy of the information we hold about you
  • Requests for access to your personal information
  • Requests for correction, deletion or restriction of processing
  • Concerns about how your information has been shared
  • Concerns about marketing communications or consent
  • Concerns about the security of your personal information

Complaints relating to TCSOT courses, events, assessments, mentoring, affiliated instructor matters or general services should be raised under our separate Complaints Policy.

How to Raise a Data Protection Complaint

If you have concerns about how your personal information has been handled, please contact us in writing:

The Canine School of Trailing
Email: admin@thecanineschooloftrailing.co.uk

Please include:

  • Your name and contact details
  • Details of your concern
  • Any relevant dates or information
  • Any supporting evidence or correspondence
  • The outcome you would like us to consider

Who Handles Your Complaint

The Canine School of Trailing (TCSOT) operates as a partnership between Rachel Rodgers and Marilyn Gilchrist.

Data protection complaints will be reviewed by the TCSOT partners.

Where a complaint relates directly to one partner, the other partner will oversee the review wherever possible to ensure fairness and impartiality.

How We Handle Your Complaint

When we receive a data protection complaint, we will:

  1. Acknowledge receipt within 7 working days.
  2. Review the concern and gather any relevant information.
  3. Investigate whether personal information has been processed appropriately and in accordance with applicable data protection legislation.
  4. Provide a written response explaining our findings and any action taken.

We aim to resolve data protection complaints as quickly and fairly as possible.

Possible Outcomes

Following investigation, we may:

  • Confirm that your information has been handled appropriately
  • Correct inaccurate information
  • Update our processes or procedures
  • Provide further explanation about how your information is processed
  • Take appropriate action where improvements are identified

We will explain the reasons for our decision.

Confidentiality and Data Security

All data protection complaints will be handled confidentially.

Information relating to complaints will only be shared with individuals who need to be involved in reviewing or resolving the matter.

Any personal information collected during the complaints process will be handled in accordance with our Privacy Policy.

If You Are Not Satisfied

If you remain unhappy with our response, you have the right to raise your concerns with the Information Commissioner’s Office (ICO), the UK’s independent authority responsible for upholding information rights.

Further information about making a complaint to the ICO can be found at:

https://ico.org.uk/make-a-complaint/

Policy Review

This policy will be reviewed periodically to ensure it remains appropriate and reflects current legislation and best practice.

Policy effective from: May 2026

Contact Information

The Canine School of Trailing
Email: admin@thecanineschooloftrailing.co.uk